Toolsvilla Reviews

Toolsvilla.com offers a diverse range of agricultural machines, gardening tools, and other equipment at competitive prices. Customers can find discounts up to 33% off on various products such as brush cutters, tillers, and sprayers. The website features heavy-duty machinery and farm supplies with clear pricing, showcasing significant savings on MRP. For instance, customers can purchase a 28mm, 9Spline Brush Cutter at ₹5350, marked down from ₹6000. Similarly, a Heavy Duty Sidepack Multi Crop Brush Cutter is available for ₹8990, reduced from ₹12800. These examples reflect the cost-effective nature of Toolsvilla.com's offerings, providing value for money to its clientele.

Toolsvilla.com is renowned for its extensive collection of high-quality products and services, catering to a variety of needs. Among the popular products are Power Tools, Garden Tools, Agriculture Machinery, Hand Tools, Industrial Tools, Automotive Tools, and Welding Machines. The platform is appreciated for its PAN India doorstep delivery, after-sales support, and training & advisory services, making it a go-to source for tools and equipment. With over 20,000 products, Toolsvilla.com serves a broad customer base, including individuals and businesses, ensuring they have access to everything they need for farming, food processing, DIY projects, and maintenance, repair, and operations (MRO) supplies.

Toolsvilla.com provides a secure and convenient payment process for its customers. The platform is integrated with trusted payment gateways like CCAvenue and PayU Money, ensuring safe transactions. Customers can opt for Prepayment, Cash On Delivery (COD), or Partial Payment methods. For COD orders of heavy or expensive items above ₹3000, an upfront booking amount is required, which varies based on the product value and delivery location. The balance is collected as COD value upon delivery. The website's pricing policy is transparent, with all product prices including shipping and packaging charges. However, for certain locations outside the normal delivery coverage, additional delivery charges may apply. This comprehensive payment policy caters to a wide range of customer needs, providing flexibility and security in online shopping.

Toolsvilla.com has a transparent return and refund policy that applies to various scenarios. If a wrong item is sent or if there's a difference in technical specifications, customers can request a full replacement or refund. This must be reported within 72 hours of receiving the product with supporting images and videos. In the case of item damage, a full replacement or refund is also offered, with the same 72-hour reporting requirement. For defective or incomplete products, customers can opt for refunds, replacements, or the availability of spare parts/missing pieces, again reported within 72 hours. A full refund is available if a cancellation request is made before the product dispatch, and for heavy shipments above 10 kgs, within 24 hours of ordering. If the product has been dispatched, a courier fee will be deducted for heavy shipments upon cancellation. Missed assured delivery dates also result in a full refund. The refund process involves a payment gateway or online banking system approved by the Reserve Bank of India and takes 7-10 working days to reflect in the customer's account. For cash on delivery transactions, an NEFT bank transfer is initiated to the customer's bank account.

As for the shipping policy, Toolsvilla.com dispatches products between 24-72 hours, and delivery typically takes five to seven days depending on location. For cash-on-delivery orders of heavier shipments and interior locations, a small booking charge may be required to minimize risk. The website's prices include shipping and packaging charges, but extra delivery amounts may be charged for locations outside the normal delivery coverage area.

Toolsvilla.com offers a wide range of products, with some of the popular categories including Power Tools, Garden Tools, Agriculture Machinery, Hand Tools, Industrial Tools, Automotive Tools, and Welding Machines. Customers can find a variety of items such as brush cutters, tillers, weeders, sprayers, harvesters, pipes & sprinklers, and fogging machines. The site also features DIY tools and provides services like cash on delivery, fast delivery, and easy returns. For those involved in agriculture, there are products like heavy-duty motorized seed dressing drums, garden baskets, HDPE lay flat tubes for farm irrigation, and self-priming monoblock pumps. Toolsvilla.com is known for its high-quality products and pan India doorstep delivery.

To contact Toolsvilla.com, customers can reach out via phone at +1 03436610100 or send an email to support@toolsvilla.com. Additionally, inquiries can be addressed to their physical address at Nachan Road, Benachity, Durgapur-713213, West Bengal, India. For further assistance, visiting the Toolsvilla website directly might provide more contact options and information on customer service.

In case of a prepaid order, the refund will be processed through a payment gateway or any other online banking/electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer. For COD orders, an NEFT bank transfer will be initiated to the customer's bank account, and it generally takes 7-10 working days for the money to get reflected in the bank account.

A full refund is offered if the cancellation request is made before the dispatch of the product.

Toolsvilla offers a full replacement or refund for wrong items sent, item damage, or defective/incomplete products received.

Generally, orders are processed and shipped within 1-2 working days after the order is confirmed. However, some categories of products may have different lead times for delivery.